Refund and Returns Policy
Warranty Coverage
Our warranty coverage provides protection against all manufacturing faults or defects that may arise during the normal use of the product within the specified time period. This means that if your product experiences any issues directly attributed to the manufacturing process, we will take responsibility for repairing, replacing, or providing a refund for the affected item.
This warranty does not cover damage or faults caused by:
1. Misuse, abuse, or improper handling of the product: Any damage resulting from using the product in a manner not recommended by the manufacturer, or neglecting proper care and maintenance, is not covered.
2. Accidental damage, physical impact, or exposure to extreme conditions: Damage caused by accidents, dropping, impact, exposure to water or other liquids, extreme temperatures, or other similar conditions is not covered.
3. Unauthorized modifications, repairs, or tampering: Any damage resulting from unauthorized modifications, repairs, or tampering with the product by someone other than authorized personnel or service centers is not covered.
4. Normal wear and tear, including scratches, cosmetic damage, or battery degradation over time: Minor wear and tear, such as scratches on the exterior or cosmetic damage that does not affect the functionality of the product, is not covered. Additionally, the gradual degradation of battery performance over time is considered normal and not covered under this warranty.
5. Damage caused by external factors, such as natural disasters, power surges, or acts of God: Any damage resulting from events beyond our control, including but not limited to natural disasters, power surges, lightning strikes, fires, floods, earthquakes, or other acts of God, is not covered under this warranty.
Furthermore, damages caused by water, including water submersion or exposure to excessive moisture, are not covered unless the product explicitly carries a specific water-resistant or waterproof rating as specified by the manufacturer.
It is important to note that these exclusions are in place to ensure fair usage of the warranty and protect against damages that are beyond our control or result from user-related factors.
Warranty Claim Process:
To initiate a warranty claim, please follow the steps outlined below:
1. Claim Eligibility: Warranty claims can only be made within the specified warranty period. Ensure that your product is still covered under warranty before proceeding with a claim.
2. Proof of Purchase: Provide a copy of the original purchase receipt or the bill number as proof of purchase. This is necessary to validate the warranty claim.
3. Contact Our Service Center: Get in touch with our service center through any of the provided contact methods, such as phone, email, or online support. Our customer service representatives will guide you through the claim process.
4. Damaged Goods Return: If deemed necessary, damaged goods may need to be returned to us for inspection and assessment. Our customer service team will provide instructions on how to return the item safely.
5. Return and Resending Costs: If the warranty claim is approved, any return and resending costs incurred during the process will be covered by us. We want to ensure a smooth and hassle-free experience for our customers.
6. Assessment and Resolution: Once we receive the damaged goods, our authorized personnel will thoroughly assess the product to determine the nature and extent of the damage. Based on the assessment, we will proceed with the necessary repairs, replacements, or refunds, depending on the situation.
7. Repairs, Refunds, or One-to-One Replacement: After the assessment, we will take the appropriate action to resolve the warranty claim. This may involve repairing the product, providing a refund for the purchase amount, or offering a one-to-one replacement with a new or refurbished item, depending on the circumstances and availability.
Our aim is to handle warranty claims promptly and efficiently, ensuring that you receive the necessary resolution as per the warranty terms and conditions.
If you have any further questions or require assistance with the warranty claim process, please reach out to our service center, and our dedicated team will be happy to assist you.